Foshan, China · Ships to USA
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Returns & Warranty

Every MBORMC screen comes with a 2-year warranty. Here is exactly how coverage, remakes, and returns work for US customers.

2-Year Warranty

Every custom screen we manufacture is covered by a 2-year warranty from the date of delivery. The warranty covers defects in materials and workmanship under normal residential use.

What Is Covered

  • Frame defects — bending, cracking, or failure of the aluminum frame under normal use
  • Mesh defects — tearing or separation not caused by physical damage or pet bites
  • Hardware failure — magnets, hinges, rollers, or mounting components that fail to function
  • Manufacturing errors — incorrect dimensions, wrong mesh type, or wrong frame color compared to your confirmed order

What Is Not Covered

  • Damage caused by pets biting, scratching, or chewing through the mesh
  • Damage from improper installation, misuse, or accidental impact
  • Normal wear and tear, color fading from prolonged direct sunlight, or cosmetic scratches
  • Damage during shipping if the package was accepted without noting visible damage
  • Products modified or repaired by anyone other than MBORMC
Important: Our 304 stainless steel mesh is engineered to resist pet claws. However, no screen is completely indestructible. The warranty covers manufacturing defects, not damage caused by pets chewing or biting through the mesh.

How to Make a Warranty Claim

If you believe your screen has a manufacturing defect, contact us within the warranty period with the following information:

  1. Your order number or the name used at checkout
  2. A clear photo or short video showing the issue
  3. A brief description of the problem and when it started

Send this to dporo@qq.com or message us on WhatsApp. Our team will review the claim and respond within 2 business days.

Remakes and Replacements

If a warranty claim is approved, we will remake and reship the affected screen at no cost to you. Depending on the issue, we may ask you to return the defective part first, or we may ship the replacement directly.

If the size is wrong due to a manufacturing error on our side, we will remake and reship at no cost. If the size was measured incorrectly on your side, we offer a discounted remake service — contact us for a quote.

Returns Policy

Because every screen is custom-made to your exact measurements, we cannot accept returns for change of mind or incorrect measurements provided by the customer. However, we handle the following cases:

  • Manufacturing error: We remake and reship at no cost
  • Shipping damage: Report within 48 hours of delivery with photos, and we will replace the damaged item
  • Wrong item shipped: We ship the correct item at no cost and arrange return of the wrong one

Shipping Damage (US Orders)

Please inspect your package upon delivery. If the outer packaging is visibly damaged, note it with the carrier before signing. If you discover damage after opening, take photos of the packaging and the product, and contact us within 48 hours. We will arrange a replacement or repair.

Contact Us

Questions about your warranty or a potential return? We are here to help.

Need Help With a Warranty Claim?

Send us a message with your order number and photos — we'll respond within 2 business days.

Contact Us