Shipping Policy
Air freight and sea freight to all 50 US states. Every custom screen is made in Foshan, then shipped directly to your US address.
Two Shipping Methods to the USA
Choose the balance of speed and cost that fits your order. Both options include full tracking and US customs documentation.
Air Freight to USA
Best for smaller orders, urgent projects, and single-house installations. Delivered by express courier or air cargo to your US address.
- Transit time7–14 days
- Production time5–7 business days
- Total delivery12–21 days
- Best for1–20 screens
- TrackingFull door-to-door
- CustomsDDP available
Sea Freight to USA
Best for bulk orders, OEM production runs, and full-house installations. Delivered by sea cargo to a US port, then trucked to your door.
- Transit time25–35 days
- Production time7–10 business days
- Total delivery32–45 days
- Best for20+ screens / bulk
- TrackingPort-to-port + final mile
- CustomsDDP or DDU
From Order to US Doorstep
Here is exactly what happens after you confirm your order.
Order Confirmed
We confirm your measurements, mesh type, frame color, and shipping method. Payment is processed.
Day 0Production
Your screens are cut, assembled, and quality-checked in our Foshan factory.
Days 1–7Packaging
Each screen is wrapped in protective film, then packed in reinforced cartons with corner guards.
Days 7–8Shipping to USA
Air freight or sea freight — depending on your chosen method. You receive a US tracking number.
Days 8–14 (air) / 8–35 (sea)US Customs Clearance
We provide all necessary commercial invoices and packing lists. DDP orders are cleared by us; DDU orders are cleared by you.
1–3 daysFinal Delivery
Delivered to your door by UPS, FedEx, or USPS. Inspect the packaging before signing.
Arrival dayPackaging
Every screen is wrapped in protective film to prevent scratches during transit, then packed in reinforced cartons with foam corner guards. For large orders, we use wooden crates or pallets. All packaging is designed to survive trans-Pacific shipping.
US Customs & Duties
We ship DDP (Delivered Duty Paid) by default for most US orders — meaning customs duties and taxes are included in your quote, and you receive the package with no additional charges at the door. For some destinations, we ship DDU (Delivered Duty Unpaid), where you handle customs clearance and duties. We will confirm the terms before you order.
Tracking
You receive a US tracking number as soon as your order ships. For air freight, tracking is door-to-door. For sea freight, tracking covers the port-to-port segment plus the final-mile delivery. We also send proactive updates via WhatsApp at each stage.
Shipping Damage
Please inspect your package upon delivery. If the outer packaging is visibly damaged, note it with the carrier before signing. If you discover damage after opening, take photos of the packaging and the product, and contact us within 48 hours. We will arrange a replacement or repair. See our Returns & Warranty page for details.
Remote US Areas
For remote or hard-to-reach US destinations (including Alaska, Hawaii, and US territories), additional shipping charges may apply. We will confirm any surcharge before processing your order.
Order Consolidation
If you order multiple products at different times, we can hold production and consolidate them into a single shipment to save on freight costs. Just let us know when you order.
We Ship to All 50 US States
Including Alaska, Hawaii, and US territories. Air freight and sea freight available to every state.